Club Monaco Stylist (San Francisco)

Club Monaco is the international retail brand known for style for both men and women. Opening its first store in Toronto in 1985, Club Monaco was instantly recognized by fashion influencers for its unique blend of stylish basics and key fashion items of the season. Since its founding, Club Monaco has been recognized repeatedly for its consistent and enduring view on style and design. Today, Club Monaco is rapidly growing retail brand that continues to deliver cool modern style, while occupying a unique niche within the fashion and retail industries. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

To meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provides the optimum level of customer service by fulfilling customer requirements and needs and consistantly applies non-negotiable sales standards. Assists in all areas of store operations as requested by immediate supervisor.

Personal Sales and Customer Service
• Maximizes personal sales at all opportunities
• Provides a friendly and welcoming environment
• Understands and enhances the customer’s experience
• Communicates effectively with customers to determine needs
• Demonstrates ways to increase personal and store productivity
• Demonstrates how new merchandise can mix with existing stock and previous purchases
• Communicates merchandise opportunities / customer feedback to managers
• Applies sales transaction knowledge to process routine discounts, holds, gift cards, special orders, exchanges, refunds, and alterations
• Handles multiple customers and multiple purchases at fitting rooms by following all policies and procedures for fitting room service
• Partners with store management to learn more about the company and personal development opportunities
• Demonstrates effective phone etiquette through customer service
• Follow through with customer experience by utilizing thank you cards, business cards, and maintaining the client book
• Consistency of Stylist uniforms

Product/Customer Experience

Brand/Visual Responsibilities
• Ensures ease of customer shopping experience through visual presentation and overall store maintenance
• Attends and participates in store flips
• Cleans, vacuums, folds, sizes, steams, replenishes as assigned
• Ability to service and sell to customers from all sections in the store
• Understands and supports the visual direction
• Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, folding, and floor changes
• Supports the maintenance and order of all stockroom areas
• Participates in the receiving and processing of stock to the sales floor
• Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the Club Monaco product and customer profile
• Models and ensures dress code compliance

Stylist Attributes:
Passionate, Sophisticated, Confident, Aspirational, Dynamic

Personal style:
Love of understanding of fashion
Passion for in-store presentation
Interested in the arts (art, music, architecture, design)
Understanding and shared appreciation of Club Monaco lifestyle and heritage
Articulate


Loss Prevention Policy Procedures
Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
Is knowledgeable of and follows all policies in company
• Store Operations Manual and Store Audit Standards
• P.O.S. Manual
• H.R. Manual
• LP Manual and Store Audit Standards
• Maintains confidentiality based on company standards, as well as other operational directions as issued
• Secures store assets through compliance with appropriate policies and procedures and effective loss prevention methods through all cash desk related procedures
• Accurately enters all information into register
• Accurately receives payments, issues change and credits
• Accurately processes credit cards and checks according to policy

Club Monaco is a dynamic, international retail concept that designs, manufactures and markets its own Club Monaco clothing, accessories and home collection. Each season, Club Monaco offers men’s and women’s updated classics and key fashion pieces that are the foundation of a modern wardrobe. The brand’s signature clean and modern style, gives classics an update through great design and current sensibility. Club Monaco is the lifestyle destination for today’s urban professional.

Currently Club Monaco operates 66 stores throughout North America and has recently opened stores in Hong Kong, Seoul, and Dubai.

Posted by Kris Iringan