Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Wednesday, May 25, 2011

Customer Service Specialist--close knit children's wear

We are a close knit children's wear design studio located in down town Los Angeles. We have an opening for a Customer Service Specialist to start immediately. Main duties include servicing our retail and direct customers' orders, returns and exchanges. And answering, directing phone calls, emails and faxes.
Three year prior experience in Fashion wholesale industry customer service is required, must be proficient in AIMS, Microsoft Word, Excel and be familiar with EDI processing. Knowledge of Constant Contact, Adobe Photoshop is a plus.
The ideal candidate is a college graduate, detail oriented, organized, self-starter who enjoys the challenges of a dynamic fast paced working environment.

Please include a cover letter with your resume and email to job-z5qt2-2400782740@craigslist.org. Respond only if you possess these skills. We are looking forward to hearing from you.

Posted by Stephanie Coronado

Monday, May 31, 2010

Nordstroms Communications Customer Service (San Francisco)

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a skilled individual to maintain an exceptional level of service while operating the switchboard.
From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal communications candidate is detail oriented, results driven and committed to providing outstanding customer service every day.
Responsibilities
  • Deliver exceptional service receiving and responding to incoming calls from customers and coworkers
  • Assist customers by answering questions and transferring calls to departments and stores in a professional and efficient manner
  • Support store operations by being a general resource for customers and employees
  • Provide a strong knowledge of store, departments, services and events
  • Train and educate employees on processes, tools and systems used
  • Provide daily sales reporting and various updates to departments
  • Maintain a high level of confidentiality

Qualifications
  • Switchboard or multi-line telephone systems experience preferred
  • Professional speaking voice
  • Ability to communicate clearly and professionally with customers and coworkers
  • Ability to prioritize multiple tasks in a fast-paced environment
  • High level of professionalism, accuracy and attention to detail
  • Strong organizational, math and written communication skills
  • Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
  • High level of ownership, accountability and initiative
  • Ability to work a flexible schedule based on department and store needs
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.

Job

: Customer Service

Date Posted

: May 30, 2010

Location

: California-San Francisco

Posted by Kris Iringan

Sunday, May 23, 2010

Club Monaco Stylist (San Francisco)

Club Monaco is the international retail brand known for style for both men and women. Opening its first store in Toronto in 1985, Club Monaco was instantly recognized by fashion influencers for its unique blend of stylish basics and key fashion items of the season. Since its founding, Club Monaco has been recognized repeatedly for its consistent and enduring view on style and design. Today, Club Monaco is rapidly growing retail brand that continues to deliver cool modern style, while occupying a unique niche within the fashion and retail industries. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

To meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provides the optimum level of customer service by fulfilling customer requirements and needs and consistantly applies non-negotiable sales standards. Assists in all areas of store operations as requested by immediate supervisor.

Personal Sales and Customer Service
• Maximizes personal sales at all opportunities
• Provides a friendly and welcoming environment
• Understands and enhances the customer’s experience
• Communicates effectively with customers to determine needs
• Demonstrates ways to increase personal and store productivity
• Demonstrates how new merchandise can mix with existing stock and previous purchases
• Communicates merchandise opportunities / customer feedback to managers
• Applies sales transaction knowledge to process routine discounts, holds, gift cards, special orders, exchanges, refunds, and alterations
• Handles multiple customers and multiple purchases at fitting rooms by following all policies and procedures for fitting room service
• Partners with store management to learn more about the company and personal development opportunities
• Demonstrates effective phone etiquette through customer service
• Follow through with customer experience by utilizing thank you cards, business cards, and maintaining the client book
• Consistency of Stylist uniforms

Product/Customer Experience

Brand/Visual Responsibilities
• Ensures ease of customer shopping experience through visual presentation and overall store maintenance
• Attends and participates in store flips
• Cleans, vacuums, folds, sizes, steams, replenishes as assigned
• Ability to service and sell to customers from all sections in the store
• Understands and supports the visual direction
• Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, folding, and floor changes
• Supports the maintenance and order of all stockroom areas
• Participates in the receiving and processing of stock to the sales floor
• Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the Club Monaco product and customer profile
• Models and ensures dress code compliance

Stylist Attributes:
Passionate, Sophisticated, Confident, Aspirational, Dynamic

Personal style:
Love of understanding of fashion
Passion for in-store presentation
Interested in the arts (art, music, architecture, design)
Understanding and shared appreciation of Club Monaco lifestyle and heritage
Articulate


Loss Prevention Policy Procedures
Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
Is knowledgeable of and follows all policies in company
• Store Operations Manual and Store Audit Standards
• P.O.S. Manual
• H.R. Manual
• LP Manual and Store Audit Standards
• Maintains confidentiality based on company standards, as well as other operational directions as issued
• Secures store assets through compliance with appropriate policies and procedures and effective loss prevention methods through all cash desk related procedures
• Accurately enters all information into register
• Accurately receives payments, issues change and credits
• Accurately processes credit cards and checks according to policy


Club Monaco is a dynamic, international retail concept that designs, manufactures and markets its own Club Monaco clothing, accessories and home collection. Each season, Club Monaco offers men’s and women’s updated classics and key fashion pieces that are the foundation of a modern wardrobe. The brand’s signature clean and modern style, gives classics an update through great design and current sensibility. Club Monaco is the lifestyle destination for today’s urban professional.

Currently Club Monaco operates 66 stores throughout North America and has recently opened stores in Hong Kong, Seoul, and Dubai.

Posted by Kris Iringan

Aveda Institute Guest Services Coordinator (Los Angeles)

The Aveda Institute Los Angeles is looking for highly motivated individuals to join our team as a Guest Services Coordinator!

Position Purpose:
Follow guidelines necessary to provide service excellence in the arena of customer service and proper scheduling to all clients.

Description of Duties:
Work in partnership with the District Manager of Retail and Guest Services, Operations Team Lead and Retail Advisors to:

∗ Answer high volume of incoming calls, scheduling appointments and providing technical service/general information.
∗ Maintains personal sales and achieves sales goals
∗ Must partner with Clinic Floor Team Lead and retail team members to ensure a consistent, quality experience for guest by ensuring their appointments are booked appropriately.
∗ Support strategies to achieve institute service and call volume goals, benchmarks and objectives.
∗ Implement effective selling strategies to up-sell services and notify guests of specials.
∗ Actively participate in guest services incentive programs for team members on a regular basis.
∗ Responsible for efficiently and effectively booking all services for the salon and spa.
∗ Significant daily internal and external customer interaction with guests and team members.
∗ Support Salon Spa Sales Team Lead in the execution of special events for the promotion of new launches.
∗ Must address and effectively document guest issues and/or requests in an effective manner.
∗ Maintain a cohesive, cooperative work environment through team building and motivation.
∗ Mail price lists/information to guests as requested in a timely fashion as needed.
∗ Create recruiting packets for the admissions office.
∗ Must maintain a high level of professionalism with students, team members and guests.
∗ Perform other duties as assigned and/or required.


Minimum Requirements:

∗ High School diploma or equivalent. College education and/or degree preferred.
∗ 2-3 year call center experience preferred.
∗ Time Management: ability to organize and manage multiple projects.
∗ Must have prior customer service experience, preferably in a busy call center
∗ Must be able to handle high call volume.
∗ Must be detail oriented.
∗ Excellent interpersonal and communication skills; must be articulate in English.
∗ Commitment to company mission and vision.
∗ Strong computer proficiency in Microsoft Word and Excel.


  • Location: Westwood
  • Compensation:
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


Posted by Kris Iringan

Nordstrom Cosmetics Counter Manager (Los Angeles)

We’re looking for counter manager to lead the Guerlain cosmetics line while assisting customers with make-up application, skin care and fragrance selections.

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection.

From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

Nordstrom currently has sales openings for counter managers in our Cosmetics and Fragrances departments. The ideal candidate is results oriented, a team leader and thrives in a commissioned sales environment. If you share our love for the customers we serve, the merchandise we sell and the work we do, this is a place for you to build a rewarding career.

To apply for this opportunity, please visit our career site at http://careers.nordstrom.com.

Responsibilities

• Set and achieve personal sales goals while supporting the goals of the team
• Greet customers in a timely, professional and engaging manner
• Provide honest and confident feedback to customers regarding products
• Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
• Consistently seek new trend and product knowledge to act as an expert for the customer
• Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships
• Build and maintain strong vendor relationships to maximize business results
• Manage the scheduling and execution of vendor events and promotions
• Communicate business opportunities that include line performance, stock levels and team motivation/recognition
• Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Qualifications

• Proven ability to set and achieve sales goals
• Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
• Demonstrated ability to develop relationships with customers and coworkers
• Knowledgeable and enthusiastic about cosmetic trends
• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative
• Cosmetics artistry experience a plus


Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We’re proud to be named to FortuneTM magazine’s list of ‘100 Best Companies to Work For.’ We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.


  • Compensation: hourly
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.




PostingID: 1750629571

Posted by Kris Iringan

Sunday, February 28, 2010

GUESS Customer Service Manager (Los Angeles)

Recognized as one of the fashion industry’s most recognizable and innovative brands, GUESS, Inc. offers an ideal environment for motivated, quality-focused professionals eager for success. GUESS offers an excellent compensation and benefits package. Only qualified candidates will be contacted.

Position Purpose:
Responsible for the overall operations of a team of representatives that handle customer service inquiries and problems via the telephone and e-mail.

Essential Functions:
  • Oversee the day to day activities of Customer Service Representatives, troubleshoot and resolve non-routine customer complaints for both Retail and Ecommerce divisions.
  • Set Call Center performance metrics and help solve problems that affect the service, efficiency, and productivity of the Customer Service Representatives
  • Plan, direct, supervise and evaluate the work flow ensuring the work produced meets quality standard set by Supervisor.
  • Oversee the authorization and validity of customer returns, exchanges, and discretion discounts and ensures all customer service best practices and policies are maintained.
  • Assist in the recruitment and hiring of the most qualified applicants to meet the customer service needs of Retail and Ecommerce divisions.
  • Train, coach and manage all Customer Service Representatives in all Retail and Ecommerce policies and procedures.
  • Communicate all information to Customer Service Representatives regarding special promotions, email campaigns and store events to ensure a thorough understanding to support customer needs/questions.
  • Partner with Ecommerce team and IT team to resolve any/all website issues resulting in a difficult customer shopping experience.
Requirements Education: Bachelor's Degree

Years of Experience: 6-8 Years

Posted by Kris Iringan

24 Hour Fitness Senior Field Marketing Manager (San Ramon, CA)

GENERAL SUMMARY: Responsible for all aspects of field marketing for a specific division and the DMA’s (designated market areas) within that division. Functions as marketing liaison between corporate marketing team and field teams, and assists the development of marketing programs and procedures. Provides DMA insight, and partners with corporate and club teams to influence, reinforce and support the in-club experience, help retain members, develop local marketing to generate guest traffic, and position 24 Hour Fitness as the industry leader in fitness. Manages / oversees all new club grand opening marketing activity, trade and co-op marketing activity, and partners with PR to manage local speakers’ bureaus. Manages the shared support of a field marketing representatives, oversees all of their activities and provides ongoing training.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Field Marketing (60%)

· Continuously visits all clubs in division (180+) throughout the year on a minimum 3-day-per-week travel schedule, including joint club visits with division marketing representative in the DMR’s assigned DMAs

· Influences, reinforces and supports the in-club experience and brand standards through training of the club leadership teams

· Serves as marketing materials brand steward for local in-club promotions and events – guides all creation through established marketing services process

· Assists in the execution of in-club retail events

· Directly manages grand opening events in specific DMAs with support from NCO team and club partners, and oversees management of each DMR’s event

· Manages local speakers’ bureau for external public relations events and opportunities across division

· Owns elements of competitive intelligence for each DMA – information from outside sources and “on the ground" shops

· Evaluates and executes division-wide, regional and local community relations opportunities such as event sponsorships and donations, and gains local input from DMA team to provide recommendations for programs that would have the most effective brand / traffic impact and goodwill generation

· Leverages knowledge of markets and uses other resources to make fact based decisions and educate DMA teams

2. Marketing Program Development & Support (20%)

· Represents field teams during national marketing program creation, and ensures executables coincide with Club abilities and priorities

· Liaises with Corporate marketing team re: national promotions, crm, website and electronic channels, OOH, parnerships, sponsorships and fitness related efforts

· Assists in development of brand and merchandising standards, determines club compliance with brand standards for signage and merchandising, and takes appropriate action to ensure compliance

· Executes special projects as directed by Sr. Director of Field Marketing and /or Division President

3. Administrative (20%)

· Manages one or more division marketing representative (DMR). Responsible for overseeing all DMR activity, continuously reviewing club and DMA performance and recommending adjustments, ensuring compliance with brand and merchandising standards, approving trades and co-op marketing programs, cascading all relevant communications, and consistently training on Company programs, procedures and marketing best practices.

· Manages in-kind trades for division in coordination with SVP Marketing and Division President

· Analyzes division, DMA and individual club performance, in conjunction with Division President and Regional Vice President(s), and makes recommendations to address underperforming markets / clubs and special competitive situations

· Generates club, DMA and Divisional marketing reporting as necessary

ORGANIZATION RELATIONSHIPS:

Relationships with SVP Marketing, CMO, Division President, Regional Vice Presidents, District Managers, Club Managers and teams, Corporate Group Sales, Area Group Exercise Managers, Marketing team, cross-functional teams, marketing vendors, Divisional Marketing Representative(s) and the Field Marketing team. Contact with others is one of the key components of this position. There are few aspects to this position that do not involve high levels of communication with others, both in and outside of the company.

The person in this position should be able to take in and relay information in a quick and efficient manner, and must have excellent follow up skills. The person in this position will have a large amount of contact with company executives, management and club employees, as well as negotiations with outside companies and agencies thus should have a very professional demeanor.



Job Requirements

1) Knowledge, skills & abilities:

· 5-10 years direct experience serving in a field marketing role

· Brand, retail and merchandising experience

· Previous management experience for multiple field marketing staff members

· Consumer focused / customer service skills

· Strong analytical skills

· Ability to interface and maintain excellent professional relationships with a variety of audiences to include field partners, ad agencies, local marketing vendors and corporate marketing team

· Ability to balance priorities and meet deadlines in a fast-paced and changing environment

· Must have excellent oral and written skills to include ability to prepare and present marketing presentations

· Must be proficient with Microsoft Office Suite (Excel, Word and Power Point)

· Working knowledge of marketing and communication fundamentals

· Brand management experience across multiple channels and disciplines

· Proven creativity in developing new marketing ideas and initiatives

· Solid understanding of store operations and strong retail instincts

· Strategic insight and business acumen

· Ability to adjust to and manage continuous change

· Strong budgeting skills and opportunity cost case-building

2) Minimum certifications/educational level:

· Bachelor’s degree in marketing, communications or related field

· Master’s degree a plus

3) Minimum experience:

· Minimum 7-10 years marketing experience, building growth oriented consumer brands in a fast-paced retail environment

· Franchise experience (preferred)

· History of increasing responsibility, developing a broad base of business skills

· Experience in similar role or function

· Brand, retail and merchandising experience

· Experience partnering with and directing advertising and public relations agencies

· Experience with media planning and buying, direct marketing, cross-promotions and events

4) Physical Requirements:

  • 25% travel minimum, which would include overnights, locally and regionally
  • Driving (up to several hours per leg) and / or flying between regional DMAs
  • Occasional lifting, set up & take-down for outside events.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



Posted by Kris Iringan

Ebay Fashion Writing and customer service assistant (Canoga Park)

Fashion Writing Assistant

San Fernando Valley-based ( Canoga Park ) Ebay online Juniors and Women's clothing company looking for an Fashion Writing Assistant.

Ideal candidate must have the following:

Fashion Writing part of the job:
• strong knowledge of fashion jargon - duties include labeling/titling the items, providing a description, and coming up with the best keywords to get hits on eBay
• excellent skills in creative writing, grammar, and spelling - duties include providing a description of the item and its details
• attention to detail - this position will take measurements of each of the items
• accuracy - there are many points to check as you create each listing; there's a maximum amount of mistakes that this position can make
• ability to work in a deadline-oriented, fast-paced environment - there's a minimum number of items expected to be listed per day

Customer Service part of the job:
• ability/skills to answer customer messages on the following but not limited to: product availability, shipping questions, store policies, concerns and complaints, etc.
• excellent writing skills - accuracy in grammar, spelling, editing and proofreading a must
• possess excellent multitasking abilities
• demonstrate strong management and priority skills
• ability to take directions and instructions from management as well as the ability to perform with little or no supervision

Overall requirements for this position:
• excellent computer skills
• be reliable, trustworthy, friendly
• can work independently and also be a team player
• be able to work in a deadline-oriented, fast-paced environment
• accurate, detail-oriented, and organized

The above skills will be tested during the interview and during the probation period when job is offered.

Appreciates DIY, enthusiastic or has basic knowledge of vintage clothing, and shops at thrift stores a plus (please note that we don't sell vintage clothing).

Temp-to-Full Time position (depending on performance). Schedule is 8 hours a day from Monday to Friday. Shift is 11 am to 730 pm (schedule has room for negotiation; can start after 11 am). In emergencies or special/rare circumstances, this position may need to work on Sundays.

Pay is $10 per hour plus commission (will be based on monthly sales performance of the company).

Benefits include: every 52 hours worked, you earn an hour of vacation leave; every 52 hours worked, you earn an hour of sick leave. Approximately, that is 5 vacation days and 5 sick days per your work year.

We don't offer health insurance.

Candidate ok to work in an environment that has dogs.

Please e-mail us your resume at alfred_floro@yahoo.com and INCLUDE a brief note why you'd be ideal for this position. Generic emails and resumes or automated responses will be automatically deleted and not reviewed.


  • Location: Canoga Park
  • Compensation: $10 per hour plus commission
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


Posted by Kris Iringan

Saturday, January 23, 2010

Paragon Marketing Entry Level Advertising and Public Relations (Walnut, CA)

Paragon Marketing, Inc.'s personal focus makes us one of Riverside's leading outsourced sales and marketing institutions and that is why the most demanding Fortune 500 clients in Riverside, trust us to perform. Paragon Marketing, Inc. has entry level marketing / sales positions available. We have a track record of success; we create and execute advertising and marketing campaigns for a variety of clients primarily in the sports and entertainment industry.

If you’re ready to turn your position into a career, than Paragon Marketing, Inc. is the company for you! Candidates will focus on sales, marketing, customer service, and public relations. Faster, smarter thinking, delivering intellectual leadership, far-reaching insight, and cutting-edge solutions. We are our people. We are currently expanding into new markets and are seeking candidates to fill our full time entry level openings immediately. Our company provides unlimited opportunities for entry level with an opportunity for a management position, therefore no experience is necessary.

For Immediate Consideration apply online

or Contact Rachel Cook

Office: 951-684-7100
Check Out Our Website

Requirements

He/she acts as the day-to-day contact with the client and customer base. He/she will be responsible for day-to-day operation of the account. He/she is the point person for any given account and report the Account Coordinator or Director. Specifically, responsibilities for this position include:

  • Acting as the liaison between the client and the customer.
  • B2B/ Events/Retail
  • Monitor work from inception to completion.
  • Promotional Sales
  • Promotional Marketing
  • Public Relations
  • New Business Development
  • Client Relations
  • Marketing Strategies and Techniques
  • Identifying and cultivating prospective clients.
  • Liaison between clients and partners
  • Opportunity for Management




Posted by Kris Iringan

Wednesday, January 20, 2010

Consumer Experience/Marketing Coordinator (Los Angeles)

Online retail boutique agency is looking to hire an advocate of optimal consumer experience to cover a variety of responsibilities related to our day to day operations. You must be a highly motivated individual that can foster positive customer interaction through various channels. Direction will typically come from senior Operations and Marketing staff.

Responsibilities

* Rapid response to customer inquiries via email and/or telephone concerning our products and services
* Work closely with internal employees and vendor representatives to resolve and record customer issues
* Contribute to customer-facing initiatives including twitter, blog posts and online surveys
* Recommend changes to website, products, or services to fulfill customer needs
* Process payments and credits through interaction with our back-end system and payment portal

Requirements

* A strong embrace of consumer and business information security
* Excellent written and oral communication skills
* Organized and detail oriented
* Experience with PCs and Microsoft Office Products
* Previous Customer Support experience a plus

At the end of the day, though, you are:

* Passionate about music, fashion and growing a business

  • Location: Los Angeles
  • Compensation: $30,000
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.
Posted by Kris Iringan

Tuesday, January 19, 2010

Nordstrom Customer Service Rep/Showroom Manager (West Hollywood)

To preserve showroom presentation and cleanliness
• Daily opening and closing duties of the showroom
• Provide superior support to sales reps and customers
• Maintain proper product assortment on display for appointments and prepare necessary selling tools
• Coordinate sales reps’ schedules for appointments and trade shows
• Support sales reps and customer service reps including, but not limited to order entry, sending requested paperwork, mailing catalogs, order status questions, sending OTS, taking new account requests and delivering to appropriate rep,
• Nordstrom EDI support: work with account’s sales team to coordinate correct information for PO’s (item set ups), make necessary changes in SAP, work with allocations department for proper inventory delivery, work with EDI and warehouse to monitor PO status


Job Requirements

Must demonstrate:

• Strong interpersonal skills, organization and ability to communicate
• Must have a flexible schedule to coordinate with sales reps and buyers
• Proficient in Excel and other Microsoft Office programs
• Keen analytic, quantitative and problem-solving ability
• Ability to self-start, problem solve and multi-task
• Must be Team player

Experience

• Apparel/Fashion industry experience
• Experience in Management responsibilities




Posted by Kris Iringan